Platform · AI front desk

Your centre's WhatsApp, answered on its own

An assistant reads your centre's WhatsApp with the full context and replies by acting on your system: it checks availability, books, moves, cancels and adds players.

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18:03

DPDEMO-PROFront desk · answered by WIPLAY AI

Hi! Is there a court free tomorrow at 7 pm?18:02

Hi Jordi! 🎾 Court 2 is free tomorrow at 7 pm: 90 minutes, €24. Shall I book it?18:02✓✓

Yes, and add Laura with me18:03

Booking confirmed

Court 2 · tomorrow, 19:00-20:30
Jordi Vidal and Laura Font
Payment link on its way

18:03✓✓

Booked in your systemIf it can't, it tells your team

The other half of WhatsApp. Automatic alerts go out by themselves, but the replies still land on the front desk: «any court free tomorrow?», «can you move it to 9pm?», «add Jordi». This handles them. And it is not a canned-answer bot: it goes into the platform and does what it says it does, charging correctly and refunding on cancellation.

Watch video · 1:54

What it solves

Availability, price and alternatives at any hour, including the middle of the night
Bookings created, changed and cancelled, with the right charge and the right refund
Players added to and removed from the match when someone sends the list
Passes, outstanding payments and payment links without going through reception
Catalan, Spanish and English, and voice notes transcribed
What it does not know it does not make up: it alerts your team with the whole conversation

How it works

1
You tell it about your centre
Its name, what it knows about the club, who it alerts and how long it waits. Four steps, no code.
2
It starts supervised
It drafts the reply and your team approves, edits or discards it from the panel.
3
It answers on its own
Once you trust it, it replies in under a minute while you watch from the inbox.
4
And it hands over what it cannot do
It alerts the team and waits the minutes you set; if nobody answers, the automatic reply goes out.

What it runs on

Your centre's own WhatsApp26 tools over the platformVoice note transcriptionEvery action auditedConfigurable hours, holidays and escalation

To show it internally

The module deck

Seventeen pages with the lot: what it solves, how it is set up, what happens when it cannot help and how it goes live. No prices: the fee follows your conversation volume and we send it with your own numbers.

Download the PDF

PDF · 17 pages · 0.3 MB · in Spanish